Please contact us if the order has not arrived by 14 days after receipt of shipping confirmation. We do understand that this may seem a little crazy but please be patient with us all! We do offer a tracking option for a small extra charge so if you require this order urgently, please select this option. For orders outside of Ireland, please note that it may take up to 4 weeks for your order to arrive due to postal delays due to country specific delays.

All orders will be charged a flat rate of 3.75 euro shipping fee. This is applicable for all orders placed within the EU. The cost of this shipping fee covers the shipment costs from An Post and also a small charge for the packing materials.

Once your order has been placed, you will receive an email confirmation of your order. You will also receive an email confirming your order has been dispatched. Unfortunately it is not possible to alter your order once it has been placed- sorry!

All orders will be dispatched within 1-3 business days and you will receive an email confirming your order has been sent.

All orders will be sent via standard postal method. The Hidden Gem is not responsible for any orders that were lost via the standard postal service.

If you wish to receive your order via registered post, please select this option at the checkout and we will provide you with an email confirmation of your tracking number. Additional charges will be incurred for registered postage options. If you wish to make any further inquiries on registered post, please contact us via email at info@thehiddengem.ie.

For international orders outside of Ireland, including the United Kingdom post-Brexit, please note that the order may take up to 6 weeks for the item to deliver due to local customs and postal carriers. The Hidden Gem is not responsible for any duty or customs charges.

For International orders that are shipped using the registered post option, we will provide you with the tracking number via email. Please note that there may be a delay in the update of the tracking numbers by the postal tracking system.